Reference Number,Date Action Taken,Time Action Taken,Action Taken By,Account No,Spare String 40,Completed Flag,Spare Byte 2,Action Details,Duration,Account Type,Spare Long 1,Estimated Duration,Allocated To,Allocated To Key,Action Memo
MANDATORY,MANDATORY,MANDATORY,MANDATORY,MANDATORY,NOT USED,OPTIONAL,OPTIONAL,MANDATORY,OPTIONAL,MANDATORY,NOT USED,OPTIONAL,OPTIONAL,OPTIONAL,OPTIONAL

CRM Ref No,DD/MM/YYYY,Can Use 09:00,DAIM (for Data Import),,,1 for Yes 0 for No,,Action Header 60 Characters Max,,C (for Customer),,,,,Notes from Action

DO NOT IMPORT WITH HEADER ROW - THIS IS JUST FOR INFORMATION,,,,,,,,,,,,,,,