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Latest News
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02/11/07 PromoServe and the BPMA Join Forces to Improve the Industry
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As the leading representative body for the promotional products industry, the British Promotional Merchandise Association works hard to improve the performance of its member companies through lead generation, business support, advice and guidance. The team behind PromoServe, Industry Software Ltd, are committed to the same goal through training, improving business processes and enabling greater communication between distributors and suppliers using the latest technology.
Andrew Talbot, Managing Director of Industry Software Ltd, and Gordon Glenister, Director General of the BPMA, saw potential synergy between the shared aims of the two companies, and met to discuss a joint education programme designed to benefit everyone in the industry. This goes much further than simply recommending each other's services, centring around the need for more understanding of what makes a company successful, and how other businesses can reach this standard.
Gordon Glenister comments: "It's impossible to be in the promotional products industry in the UK and not have heard of PromoServe Software, but what really impressed me was their commitment to best business practice. They have built PromoServe on the back of extensive industry know how, and genuinely want to help other companies succeed. This perfectly complements the BPMA's aims of promoting the industry as a whole and I feel that by pooling our resources we can be that much more effective."
Andrew Talbot adds: "There's plenty of room for growth in this industry, and through online and printed media, as well as the BPMA Awards and high profile national PR, the BPMA are doing their utmost to encourage progress. We fully support the BPMA's efforts and look forward to working with them to achieve a greater UK market for promotional products.
In 2008 there will be training sessions throughout the UK on hot topics such as how to market your business, how to reduce your administration overheads and how to improve your customer service to win more repeat orders. Additionally PromoServe will offer special membership benefits for BPMA members, and the combined knowledge of the BPMA and PromoServe will enable accurate benchmarking towards which distributors and suppliers can work.
For more information, please contact Liz Allen on 0870 922 4056 (Option Three), or email liz.allen@industrysoftware.co.uk.
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02/11/07 Industry Software Awarded Investor in People - Again!
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As the leading supplier of technology services to the promotional merchandise sector, Industry Software Ltd invest heavily in research and development in order to remain at the cutting edge of software and web innovation. But the story doesn't stop there! People as well as the product are critical to the success of the company, and so staff are encouraged to expand their skill set through training, further study and effective management.
As a result Industry Software Ltd have been re-assessed, and re-awarded the prestigious 'Investor in People' accolade, which recognises their efforts to bring all of their staff forward in their job development. The end result is improved business processes and a more developed strategy to improve customer service and increase user satisfaction.
Andrew Talbot, Managing Director of Industry Software Ltd, comments: "We don't see staff training as an overhead, because the improved performance pays far greater dividends, and ultimately our customers see the benefit. The members of our sales and support teams are instrumental in ensuring PromoServe users get the best out of the software, and so the better they do their jobs, the more the customer gains."
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26/10/07 PromoServe V3.3.002 Inter-Release Update
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To maintain our position as the market leader in promotional products software, we constantly update and refine our software offering. Released on 01.11.07, V3.3.002 contains hundreds of upgrades, some of which are as follows.
Electronic Job Bag (CRM Operations Centre)
- At a glance order details
- Purchase / Sales Invoices tabs
- Tick box to Exclude Completed Actions
- Cancel a Purchase order from the PO tab and raise another PO to a different supplier
- Search for documentation
Operations (SOP & POP)
- Confirm Direct Delivery from Purchase Invoice screen
- Request Sample routine within Purchase Orders
- Progressing Purchase Order routine can now 'Chase Direct Delivery Only'
- Job Stage field now within Sales Order
- Calculate Delivery Charge - looks at the weight of the product and automatically calculates delivery charge
- Consignment note goes to online proof of delivery
- Only view Direct / Stock shipments option
- Print Stock Call Off note
- Print Job Sheet from Sales Order routine
- Goods Required - if you've not raised a purchase order the system will now automatically generate these for you
Catalogues & Products
- 10 discount breaks now available
- Preferred supplier field
- Commodity Code - for commercial invoices
Quotations & Samples
- Gross margin now includes additional costs
Other
- Annual Sales Performance report now available
- Lots of improvements to the Accounts package
- Email Productivity Client improved - can now right click to print, mass delete and reply all functions added
For more information, please visit Knowledgebase.
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02/08/07 PromoServe V3.3 Released
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We believe PromoServe Software for Promotional Merchandise Distributors and Suppliers is the most comprehensive system of its type in the world - but we rely on feedback from our extensive user base in order to constantly improve and refine the software.
Version 3.3 combines user suggestions with the latest technology available in order to increase the specialist functionality of PromoServe yet further, and includes:
- Download Product Data on Demand
- Enhanced Email Client
- Email Auto Processes
- Source Bespoke Requirements
- Add Virtual Samples to Quotes
- Picture Order Acknowledgements and much more...
To view a 30 minute whistle stop presentation of the key new features, please click here. To view a PowerPoint presentation on the highlights of V3.3, please click here.
Existing customers with a support contract can download the upgrade FOR FREE by clicking here.
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24/05/07 Customer Relationship Manager Appointed
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The past 12 months have seen many changes at Industry Software as we have:
- Re-focussed our business on promotional products, print and mail order
- A new majority shareholder, new name and major investment in staff
- Re-branded, expanded and updated our software offering
What is clear is that we have the best software in the market and have a market leadership position in both promotional products and print brokers. Over the next few years we intend to expand our business model internationally.
To enable this we must first alter our company strategy from customer acquisition to customer retention, and improve the standard of our customer care so that our service is as brilliant as our software.
To make this happen, Liz Allen has been promoted to the management team and is now 'Customer Relationship Manager' responsible for managing the quality of our relationship with the client by co-ordinating the activities of all teams.
You can contact Liz on 0870 922 4056, Option 2, Skype lizallen1980, or email liz.allen@industrysoftware.co.uk.
More information about the revised company policy can be found at www.industrysoftware.co.uk, or by clicking here. |
15/02/07 PromoServe Goes Global!
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Industry Software, the development and distribution body behind the market leading software package for distributors and suppliers, are proud to announce the appointment of Q&Q Exclusively Trade as their distribution partner for PromoServe Software in Belgium, the Netherlands and Luxembourg.
The early success and positive reception to PromoServe Software in the UK convinced the marketing team that a similar operation in Europe could be equally successful as long as the infrastructure was there to support it. “We knew that in order to sustain a presence in Europe, we would need well connected local partners to help distribute PromoServe in their region.” comments Liz Allen, Marketing Co-Ordinator.
With the combined industry experience of Q&Q’s directors, Frank Quaadvliet and Marco van Rosmalen, and their commitment to providing technology driven industry solutions, distributors and suppliers in the Benelux now have the opportunity to explore what PromoServe could do for their business. The latest deployment of the software has been translated into Dutch, German, French, Italian and Spanish, and the associated eCommerce portal, PromoSite, can now publish product prices in Euros.
“We weren’t looking for a software package to distribute,” remarks Frank Quaadvliet, formerly of BIC Europe. “But PromoServe stood out as a genuine solution to a number of the issues that affect the promotional products industry today. We are confident that PromoServe and Q&Q Exclusively Trade will have a long and fruitful relationship to the benefit of all users.”
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08/09/06 PromoServe Launches at the Trade Only National Exhibition
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The first Trade Only National Exhibition was held on 5th September at the National Motorcycle Museum, Birmingham, and marked the formal launch of PromoServe Software. The UK's only total business system dedicated to promotional products supply and distribution, PromoServe was developed from the award winning Customer FOCUS Marketing Driven Business System, which is currently in use in over 800 UK businesses ranging from one man bands to 200 user sites.
With over 750 pre-registered visitors, a programme of free seminars and over a hundred exhibitors, the exhibition was an event to remember. Andrew Talbot, Managing Director of Industry Software Ltd, the development and distribution team behind PromoServe Software, comments:
"In so many ways the show was a tremendous success. On the one hand it was an opportunity to catch up with existing customers, and show them the new developments within PromoServe, and on the other we made dozens of new contacts within the industry. We're certain that a high percentage of these companies will seriously consider PromoServe Software as the most effective way of moving their business forward."
The PromoServe team are set to become familiar faces on the Trade Only and APG Roadshows, and will also be exhibiting at PROMOTA and PSI in Dusseldorf. For more information, please contact Liz Allen on 0870 922 4056 (Option Three), or email liz.allen@industrysoftware.co.uk.
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01/09/06 Industry Software Ltd Introduce a Revolution in Business System Purchasing
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Huge capital costs could be a thing of the past as Industry Software Ltd unveiled their Monthly Software Licensing model. For a monthly fee, PromoServe Software will be available to purchase with full services as part of the package. These include all software updates, maintenance and support, and a unique interface with www.tradeonly.co.uk which loads hundreds of suppliers and thousands of products into the software, with prices, margins, print specifications and delivery times updated 'live'.
The software is also licenced per site, which means that expensive additional licences are unnecessary and gives you room to grow without increasing your overheads.
"We're aware that some people are nervous of a monthly costing model, thinking that somehow it's advantageous to buy software and have done with it, but that's exactly the wrong attitude to take when you're dealing with technology," comments Adam Bright, UK Sales Manager. "This model means that you can always take advantage of the latest developments to PromoServe, and also means that it's available to all promotional products suppliers and distributors, not just the big boys."
With no hidden extras and 100% tax deductable costs, this approach is guaranteed to win many sceptics over. For more information, For more information, please contact Liz Allen on 0870 922 4056 (Option Three), or email liz.allen@industrysoftware.co.uk.
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